Artwork & Originals
Orders& Payment
Shipping & Delivery
Commission
Care & Handling
Return& Refund
Others
ARTWORK & ORIGINALS
1. Are all artworks at MAG Paintings original?
Yes. Every artwork at MAG Paintings is an original handmade oil painting created by the artist. Each painting is crafted with attention to detail and is never mass-produced or digitally printed.
2. Do you sell prints or only original paintings?
Our primary focus is original paintings for sale online. Each artwork is individually hand-painted, making every piece unique. Limited edition prints may become available in the future, but all featured artworks are genuine originals unless clearly stated.
3.Will I receive a certificate of authenticity?
Yes. Every original artwork includes a signed Certificate of Authenticity. This certificate verifies that your painting is an original handmade creation, making it ideal for art collectors and anyone looking to invest in authentic fine art.
4.Can I request a similar painting?
Since every painting is an original artwork, exact copies are never created. However, you can commission a custom painting inspired by a previous piece, allowing you to own a one-of-a-kind artwork designed specifically for you.
ORDERS & PAYMENT
1.How do I place an order for an original painting?
Ordering is simple. Browse our collection of original paintings for sale online, choose your favorite artwork, and complete the checkout process. For custom artwork, submit a commission request with your reference photos and requirements. We’ll confirm the details before starting your painting.
2.What payment methods do you accept?
We accept secure online payments through major credit and debit cards, UPI, net banking, and other trusted payment gateways where available. International customers can also use supported payment options during checkout. All transactions are processed securely to protect your information.
3.Do I need to pay in full before the painting begins?
For original paintings, full payment is generally required at checkout. For custom portrait commissions, a deposit or advance payment may be required before work begins, with the remaining balance due before shipping. This helps reserve your booking and ensures your artwork is created exclusively for you.
4.Can I cancel or change my order after placing it?
Orders for original artwork can usually be changed or canceled before they are shipped. Once a custom painting has entered the creation process, cancellations or major design changes may not be possible because each artwork is handmade specifically for the customer.
Shipping & Delivery
1.Do you ship original paintings internationally?
Yes. We ship original paintings to customers worldwide. Every artwork is carefully packaged using protective materials to help ensure it arrives safely and in excellent condition, whether you’re ordering locally or internationally.
2.How long does shipping take?
Shipping times depend on your location and the type of artwork ordered. Ready-to-ship original paintings are typically dispatched within a few business days, while custom commission paintings are shipped after completion. Once your order is dispatched, you’ll receive tracking information to monitor its delivery.
3.How are paintings packaged for safe delivery?
Each painting is professionally packaged using protective wrapping, sturdy cartons, and secure materials to minimize the risk of damage during transit. We take great care to ensure your original artwork reaches you in perfect condition.
4.Can I track my order after it has been shipped?
Yes. Once your order has been dispatched, you’ll receive a tracking number and shipping confirmation by email. This allows you to follow your package from dispatch to delivery.
Commisions
1.How do I commission a custom painting?
Commissioning a custom painting is easy. Simply contact us through our commission form, share your reference photos, preferred size, medium, and any special requests. We’ll review your details, provide a quote, and begin creating your personalized artwork after confirmation.
2.What types of custom paintings do you create?
We create a wide range of custom portrait paintings, including family portraits, individual portraits, wedding portraits, pet portraits, baby portraits, cultural paintings, and memorial artwork. Every painting is handmade to capture your unique story.
3.How long does a commission painting take?
The completion time depends on the painting’s size, style, and level of detail. Most custom portrait commissions are completed within 2–6 weeks. We’ll provide an estimated timeline before work begins and keep you updated throughout the process.
4.Can I request changes during the painting process?
Yes. We share progress updates at important stages, allowing you to request minor adjustments before the artwork is completed. This helps ensure your commissioned painting matches your expectations while preserving the artist’s creative style.
CARE & HANDLING
1.How should I care for my original painting?
To preserve your original painting, display it in a clean, dry environment away from direct sunlight, excessive humidity, and heat sources. Proper care helps maintain the artwork’s color, texture, and beauty for many years.
2.How do I clean my painting safely?
Gently remove dust using a soft, dry microfiber cloth or a clean, soft brush. Avoid using water, cleaning sprays, chemicals, or abrasive materials, as these may damage the paint surface or protective finish.
3.Can I hang my painting in a bathroom or kitchen?
It is not recommended. High humidity, steam, and frequent temperature changes can affect the canvas and paint over time. For the best preservation, display your original artwork in a well-ventilated indoor space with stable conditions.
4.How should I store a painting if I'm not displaying it?
Store your painting upright in a cool, dry location. Wrap it in acid-free paper or protective bubble wrap and avoid placing heavy objects on top. Proper storage helps prevent scratches, warping, and other damage.
RETURN & REFUND
1.Can I return an original painting?
Yes. Ready-to-ship original paintings may be eligible for return within your stated return period, provided the artwork is returned in its original condition and packaging. Please contact us before returning any item so we can guide you through the process.
2.Are custom commission paintings eligible for a refund?
Because every custom portrait painting is created specifically for you, commissioned artworks are generally non-refundable and cannot be returned once completed. We work closely with you throughout the process to ensure you’re satisfied before the painting is finished.
3.What should I do if my artwork arrives damaged?
If your painting arrives damaged, please contact us within 48 hours of delivery with clear photos of the artwork, packaging, and shipping box. We’ll review the issue and work with you to provide a suitable solution, such as a replacement, repair, or refund where applicable.
4.How long does it take to process a refund?
Once your returned artwork has been received and inspected, approved refunds are typically processed within 5–10 business days. The time it takes for the funds to appear in your account depends on your payment provider or bank.